Terms of Service

These Terms of Service (“Terms”) apply to all professional services supplied by Ctmlp Group Pty Ltd (ABN 93 701 360 974) (“we”, “us”, “our”) to you (“you”, “your”), including any services described on our website at https://ctmlpgroup.site. By engaging us, accepting a quote, or using our website, you agree to be bound by these Terms.

1. About Us

Ctmlp Group Pty Ltd is a diversified group providing professional services to businesses and individuals across Perth, Western Australia. Our Australian Business Number is ABN 93 701 360 974, and our registered place of business is Perth, WA, Australia.

2. Quotes and Engagements

• All quotes provided by us are valid for 30 days from the date of issue unless otherwise stated in writing.
• A binding engagement arises only when you accept our written quote or written service proposal.
• Quotes are based on the scope of work described at the time of issue. Changes to that scope may result in revised fees, which we will confirm with you in writing before proceeding.
• Any estimated timeframes are provided in good faith but are not guaranteed, as delivery may depend on factors beyond our reasonable control.

3. Fees, Invoicing and Payment

• Fees are payable in Australian dollars (AUD) in accordance with the payment terms stated on your quote or invoice.
• We may issue progress invoices for work completed at agreed stages.
• Invoices are payable within 14 days of issue unless otherwise agreed in writing.
• Overdue amounts may attract interest at a rate of 2% per month, and we may suspend services until outstanding amounts are paid.
• You are responsible for any reasonable costs we incur in recovering overdue amounts.

4. Goods and Services Tax (GST)

All fees are quoted inclusive of GST unless expressly stated otherwise. Where GST applies, it is payable in addition to the quoted fees and will be shown separately on our tax invoices in accordance with A New Tax System (Goods and Services Tax) Act 1999 (Cth).

5. Consumer Guarantees Under Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law, as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth). Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you may have under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded.

If our services fail to meet a consumer guarantee that applies, you may be entitled to a remedy, which may include re-supply of the services or payment of the cost of having the services supplied again, to the extent permitted by law.

6. Limitation of Liability

To the fullest extent permitted by law:

• Our liability for any breach of a consumer guarantee or these Terms is limited, at our option, to the re-supply of the relevant services or the payment of the cost of re-supplying those services.
• We are not liable for any indirect, incidental, special or consequential loss, including loss of profits, revenue, goodwill or data, arising from the supply of our services.
• Our total aggregate liability under any engagement is limited to the fees paid by you for the specific services giving rise to the claim.

7. Your Obligations

• You agree to provide accurate, complete and timely information reasonably required for us to deliver our services.
• You confirm that any materials, documents or data you supply to us are lawfully owned or obtained by you and do not infringe the rights of any third party.
• You agree to respond to our reasonable requests for information and approvals within a timeframe that allows delivery of the agreed scope.

8. Intellectual Property

All intellectual property existing prior to an engagement remains the property of the party that owned it. Unless otherwise agreed in writing, upon full payment of our fees, you are granted a perpetual, non-exclusive licence to use the deliverables prepared specifically for you under that engagement. We retain the right to use our pre-existing methodologies, tools, templates and general know-how.

9. Confidentiality

Both parties agree to keep confidential all non-public information disclosed by the other party in connection with an engagement, and to use that information only for the purpose of performing the engagement. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

10. Third-Party Providers

Where an engagement requires us to engage or recommend third-party providers (such as software, licensing or specialist contractors), those services are subject to the third party’s own terms. We are not responsible for the acts or omissions of third-party providers, although we will take reasonable care in their selection and instruction.

11. Suspension and Termination

• Either party may terminate an engagement by giving 14 days’ written notice to the other party.
• We may suspend or terminate services immediately if you fail to pay an invoice when due, or if you breach these Terms and fail to remedy the breach within 7 days of written notice.
• Upon termination, you remain liable for all fees for services performed up to the date of termination.

12. Force Majeure

We are not liable for any delay or failure to perform our obligations where that delay or failure is caused by circumstances beyond our reasonable control, including natural disasters, industrial action, government restrictions, or failures of utilities, telecommunications or the internet.

13. Privacy

We handle your personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). By engaging our services, you consent to the collection, use and disclosure of your personal information as described in that policy.

14. Website Use

Content on this website is provided for general information only. It does not constitute professional, financial or legal advice, and should not be relied upon as such. You should obtain advice specific to your circumstances before acting on any information on this website. We do not guarantee that this website will be free from errors, interruptions or viruses.

15. Changes to These Terms

We may update these Terms from time to time. The current version will always be published on this page with a revised “last updated” date. Continued use of our services or website after changes are published constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of Western Australia and the Commonwealth of Australia. The parties submit to the exclusive jurisdiction of the courts of Western Australia and any courts competent to hear appeals from those courts.

17. Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

18. Contact Us

If you have any questions about these Terms of Service, please contact us:

• Email: ceo@ctmlpgroup.site
• Website: https://ctmlpgroup.site
• Location: Perth, WA, Australia

We aim to respond to all enquiries within two business days.

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